“Who do I book with? Which service or modality can actually help me?”

That’s exactly why we’re here.

Our Community Director is available to support you. Whether you’re navigating a specific concern, exploring different healing paths, or simply feeling unsure — we’ll help you find the right fit.

You can email us with your questions or book a free support call for personalized guidance. We’ll walk you through your options with care, and help you feel confident in your choice.

At Hira, you’re never left to figure it out on your own — we’re here, with you.

You can reschedule your booking up to 24 hours in advance, up to two times. Just follow the link in your confirmation email to manage your booking.

If you need to cancel, please know that a cancellation fee applies regardless of when it’s canceled. This is to honor the energy, preparation, and time practitioners devote to your session or event — and to help cover the operational costs we incur to maintain the platform, pay our team fairly, and uphold the ethical standards that guide Hira.

Our platform isn’t automated or transactional — it’s relational. Behind every booking is a real human, and we’re here to support you.

If you’re unsure how to proceed or need help managing your booking, feel free to email us or book a support call.

Just be sure to enter their full name and email address accurately during the booking process so they receive the confirmation details, session link, and any important practitioner notes directly.

If you’re gifting a session or helping someone access care, and you’d like additional support, feel free to email us or book a quick call. We’re happy to walk you through it.

At Hira, care is communal — and we love when it’s shared.

If you’re experiencing any issues with logging in or booking, contact our Technical Director at technicalsupport@thehiracollective.com or reach out via WhatsApp to Mohit.

We do not offer automatic refunds, as each practitioner holds space and prepares for your session or event well in advance. A cancellation fee applies to all bookings, as outlined in our policy.

That said, we understand that certain circumstances may require additional care. If something unexpected happened or you feel your experience needs review, please reach out to us directly at community@thehiracollective.com.

We handle each situation with compassion and integrity — always centering respect for both the seeker and the practitioner.

Reach out to our Technical Director, Mohit, right away!

WhatsApp him or email him at technicalsupport@thehiracollective.com, and we’ll look into it for you immediately.

If your practitioner has shared any notes, instructions, or an intake form, you’ll find them in your confirmation email.

If nothing is listed, there’s nothing you need to do in advance—simply come as you are. Every offering is designed to meet you exactly where you are, without pressure or performance.

If you’re ever unsure, you can always reach out to us or your practitioner for clarity. You’re supported, always.

All practitioners offer virtual sessions, but many also offer in-person options.

Each listing will clearly state whether the session or event is virtual, in-person, or hybrid. You’ll also receive the relevant details in your confirmation email after booking.

If you’re ever unsure or need clarification before booking, feel free to reach out to us at community@thehiracollective.com—we’re happy to help.

Not yet — but they’re on the way.

We’re working on adding both gift cards and group booking options so you can share healing experiences with loved ones or communities.

Stay connected through our newsletter or Instagram for updates—you’ll be the first to know when they launch.

We’re honored you’re interested in joining the Collective.

You can start by filling out our practitioner application form. We carefully review each application to ensure alignment with Hira’s values—including ethical care, cultural integrity, community-rootedness, and a heart-centered approach to healing.

We prioritize quality, depth, and collective care. If selected, you’ll be invited to complete an onboarding process, including setting up your offerings and participating in community orientation.

If you have questions about applying, email us at community@thehiracollective.com.

All payments are processed securely through our platform at the time of booking, using Stripe—a trusted global payment processor.

You can pay using:

• Visa, Mastercard, American Express, and other major credit cards
• Debit cards (with a Visa or Mastercard logo)
• Apple Pay and Google Pay (on supported devices)
• International cards (in most countries)
• Other local payment options, depending on your region

You’ll receive an email confirmation and receipt after your payment is complete.

If you run into any issues with your payment or aren’t sure if your preferred method is accepted, contact our tech team at technicalsupport@thehiracollective.com—we’re here to help.

Yes - our platform is accessible from anywhere in the world.

All practitioners offer sessions virtually, allowing you to book sessions or attend events no matter where you’re located. For in-person sessions, location details are clearly listed on the booking page.

If you’re ever unsure whether a specific offering is available to you, feel free to reach out to community@thehiracollective.com—we’re happy to guide you.

We believe in real people, not bots.

For booking support, platform guidance, or help choosing a practitioner, contact Rashida, our Community Director:

• community@thehiracollective.com
• Book a support call

For tech issues (login, payments, bugs), contact Mohit, our Technical Director:

• technicalsupport@thehiracollective.com
• Message on WhatsApp

We’re here to support you every step of the way.

The Hira Collective is a heart-centered platform designed to make finding trustworthy, culturally rooted, and ethically aligned wellness practitioners easier and more meaningful.

Here’s how it works:

1. Search for offerings by symptom, modality, or intention.
2. Explore practitioner profiles or events that resonate with your needs.
3. Book directly through our platform — you’ll receive confirmation and support materials.
4. Connect with your practitioner or attend your session/event with full presence.
5. Return whenever you’re ready — healing is a journey, not a one-time experience.

What makes Hira different is the curation, community care, and support that surrounds each offering. You’re not navigating this alone — we walk with you.

When you book through The Hira Collective, you’re not just scheduling a session - you’re entering into a curated, supported, and intentional ecosystem of care.

Here’s what booking through Hira offers that direct bookings often don’t:

1. Trusted, Vetted Practitioners
   Every practitioner on Hira undergoes a rigorous vetting process. We accept fewer than 20% of applicants, ensuring they align with our ethical and cultural values.
2. Ongoing Support for You
   You’re never alone in your journey. Our team helps you choose the right practitioner and supports you before and after your session.
3. Secure, Centralized Booking & Payments
   Your payments are processed safely through Stripe, and all booking details are stored in one place, with a support team ready to assist.
4. Collective Accountability
   If something feels off in your experience, Hira steps in to advocate for your well-being and ensure ethical care.
5. You’re Supporting a Movement
   Hira is a community-driven initiative, not a tech giant. Your booking sustains our platform, supports fair pay, and fuels a wellness ecosystem rooted in justice.

Rebooking through Hira isn’t just a technicality — it’s a powerful act of support that keeps this ecosystem alive.

When you rebook through the platform, you help sustain:

• The curation and vetting of practitioners
• The ongoing community support you receive
• The ethical infrastructure we’ve built behind the scenes
• The marketing and visibility that helps connect people to healing

Unlike traditional marketplaces, we’re not driven by volume or profit - we’re driven by care, quality, and collective responsibility.

Rebooking through Hira ensures that our team — made up primarily of women who are purposefully marginalized by the system, many of whom are mothers — is paid fairly and can continue to operate with integrity.

So when you find a practitioner or offering you love — come back through Hira. It truly makes all the difference.